The Forrester Wave™:
In Forrester's 70-criteria evaluation of customer analytics vendors, the research firm identified the most significant software providers in the category and researched, analyzed and scored them. The report identifies four competencies that describe the current customer analytics market - analytical prowess, execution, automation and usability.
The Pitney Bowes Customer Analytics solutions earned the single highest score among all vendors for both the product strategy and architecture categories. The latest Forrester Customer Analytic Wave Report details these findings and will help customer intelligence professionals select the right partner for their customer analytics needs.